FAQ

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We understand that sometimes you may have questions or need assistance. Our dedicated support team is here to provide you with the help you need. Email at info@ouxxsafety.com

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Check the Knowledebase

Why safety work boots are important?

Safety work boots are vital for protecting feet in hazardous work environments. They prevent injuries from falling objects, sharp materials, and accidents like slips. With reinforced toe caps and slip-resistant soles, they comply with safety standards and promote a safer workplace. They are essential personal protective equipment, ensuring worker well-being and safety.

Do safety work boots provide protection against electrical hazards?

EH safety work boots are designed to provide protection against electrical hazards. They are equipped with special features such as insulation and electrical hazard resistance. These features help to minimize the risk of electrical shocks or injuries when working in environments with potential electrical hazards. It is important to choose safety work boots that meet relevant safety standards and have electrical hazard protection specifically indicated.

What safety features should I look for in safety work boots?

Key safety features to look for in safety work boots include toe protection (steel or composite), slip resistance, puncture resistance, electrical hazard protection, and waterproof/water-resistant materials.

Are there any recommendations for breaking in new safety work boots?

To break in new safety work boots, wear them for short periods initially, gradually increasing the duration. Use thick socks to prevent blisters, and apply leather conditioner to soften the material. Walk on different surfaces to help the boots mold to your feet.

Are there any care instructions for safety work boots?

Proper care instructions for safety work boots include regular cleaning, conditioning the leather, drying them properly, and storing them in a cool, dry place.

FAQ

We currently offer shipping to the United States and Canada. While we understand that customers may come from various parts of the world, for shipping to other countries, please contact us at info@ouxxsafety.com. Please note that international shipping may incur additional fees, customs duties, or taxes, which will be the responsibility of the recipient.

We do not support this service. For efficiency and logistical reasons, all items in an order will be shipped to the same address. You can place the orders separately for different shipping addresses.

We offer free standard shipping on orders over $50. For orders below $50, you will be charged a shipping fee based on your order.

Normally it takes around 2~4 days to process the order once it’s confirmed. The earlier you place an order, the sooner you will receive.

Please contact us within 24 hours after you placed an order. If your order is being processed, we can’t cancel the order. You may return the order once you receive it. For more information on returns, please visit our return policy.

Our boots/shoes are normal US sizes. You can check our size chart before purchasing.

There will be a tracking number once your order has been shipped. If you don’t receive the tracking email, please contact us at info@ouxxsafety.com.

Yes. We offer bulk ordering service. For more information and details, please contact us at info@ouxxsafety.com.

We are terribly sorry if our products do not meet your expectations. For more information on returns, please visit our return policy page.

We don’t offer personal custom service currently. If you have needs on bulk, please contact at info@ouxxsafety.com.

1.For registered account customers, you can go to Order page —My Account–Orders to find your order(s).

2.For unregistered account customers, please contact us at info@ouxxsafety.com for inquiries. An automatic email with an order number will be sent to you after placing the order, so please provide the order number when contacting us.

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